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PRODUCT

questions

WHERE ARE YOUR PRODUCTS MADE?

We proudly manufacture all of our supplements in our own facility in Orange County, California.

THE ITEM I WANT IS OUT OF STOCK!

We aim to replenish all of our stock regularly, but sometimes there are unexpected delays in the manufacturing process. Sign up for our email notifications and we will send you an update when the item is back in stock!

DO YOU OFFER ANY VEGETARIAN OR VEGAN SUPPLEMENTS?

For now, all of our supplements that are in softgel form are made with high quality beef gelatin. We are working on developing a vegan gelatin substitute, but the current technologies don't quite match the strength, flexibility and longevity of animal-based gelatin. Watch this space!

WHERE ELSE CAN I FIND NUTRI-RICH PRODUCTS?

We're also carried on Amazon and in independent health food stores in the USA — a store locator is in the works! If you are interested in carrying our products in your retail store, head to our Wholesale Inquiries page to get in touch!

ORDER

questions

WHERE ’ S MY ORDER?

After you place an order, you will receive an email with an order confirmation. Once the item has shipped, you will receive a second email with shipping and tracking information. Note that it can take 1-2 days for an order to be shipped, and another day or so for the tracking information to be updated on our carriers'sites. If you need more information about your order, please contact us at hello@nutri-rich.com or (855) 200-8985.

WHAT ABOUT INTERNATIONAL SHIPPING?

We are working on cost-efficient ways to ship internationally, as current methods tend to be slow and very expensive. We also need to ensure that we meet all international regulations for shipping dietary supplements. Stay tuned!

I WOULD LIKE TO RETURN OR EXCHANGE MY ORDER.

We strive to make all of our customers happy! Please contact us at hello@nutri-rich.com or (855) 200-8985 if you're unhappy with your purchase for any reason. For more details, please see our Returns Policy.

CAN I CANCEL OR MODIFY MY ORDER?

If we have not yet shipped your order, we would be happy to cancel or modify your order! Please contact us at hello@nutri-rich.com or (855) 200-8985.

CAN I ORDER OVER THE PHONE?

Sure! Please call us toll-free at (855) 200-8985. You will still receive an email confirmation after you place your order. Please have your payment method and shipping and billing information handy.

PAYMENT

questions

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. You can also pay with PayPal, Amazon Payments and Apple Pay.

HOW LONG DOES IT TAKE FOR MY RETURN TO BE POSTED?

It may take 5 to 7 business days for refunds to be posted back to your credit card depending on the method of payment. Contact your credit card company if you haven't received a refund after the prescribed number of days.

COMPANY

questions

WHERE IS THE COMPANY BASED?

We are based in sunny Orange County, California, where we manufacture, store and ship our supplements.

HOW LONG HAVE YOU BEEN IN BUSINESS?

We were founded in 1993 and started out supplying local health food shops in the Los Angeles area. In 2017, after a change in ownership and rebranding, we launched our own ecommerce store to sell directly to our customers around the country and (hopefully, soon) around the world. We're proud to remain family owned and operated!

CAN I DELETE MY ACCOUNT?

We're sorry to see you go! Please contact us at hello@nutri-rich.com or (855) 200-8985 to delete your account.

IS MY INFORMATION SAFE AND SECURE?

We, like you, hate spam and only want our information in the hands of companies that we trust. We will never sell your information or send you any spam, and you can opt out of communications at any time. For more details, check out our Privacy Policy.

ARE YOU HIRING?

For the right candidate, always. Send us a resume and a cover letter (yes, we read them) at hello@nutri-rich.com with the subject line "Job Application"

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